Waiver Requirement:

• A completed waiver is required for each participant prior to check-in. Once your reservation has been made, you will receive a booking confirmation email containing all the details for your upcoming adventure, including instructions on how to sign the online waivers.

Participant Requirements:

• Minors under 18 years of age must be accompanied by a parent or guardian.

• Minors aged 4-12 years must share a paddleboard with a parent or guardian.

• Co-Rider Policy: This option allows a child to accompany an adult on the same paddleboard, positioned at the front. The maximum weight limit per paddleboard is 350 lbs, with a total of 2 riders permitted. This policy requires 1 adult aged 18+ and 1 child aged 4-12.

• Any child under 13 must demonstrate prior paddling experience to ride on their own paddleboard, or parents must feel confident in their child's ability to paddle independently on a separate board and keep up with the tour.

• Minors aged 13-17 years may paddleboard independently, provided a parent or guardian is nearby for the entire duration of the tour.

• Minors aged 3 years and under are not permitted.

• Pets and alcohol are not permitted on the tour.
  

Cancellation Policy

At Otter Paddle Orlando, we understand that plans may change, and we strive to accommodate our guests whenever possible. However, last-minute cancellations impact our operations and limit availability for others. To ensure fairness and efficient service, we have established the following policies.

Cancellations Made in Advance: Cancellations made 72 hours or more before the scheduled booking date are eligible for a full refund. If a cancellation occurs within 72 hours of the booking date, guests may choose to reschedule or receive a gift card. Unfortunately, cancellations made on the day of the booking, as well as late arrivals and no-shows, are not eligible for a refund.

Late Arrival Policy: We allow a 10-minute grace period for guests who may be delayed. After this grace period, we are unable to accommodate late arrivals, as it may disrupt the experience for other guests. Guests who cancel on the day of their tour, arrive after the 10-minute grace period, or do not show up but contact us on the day of their reservation may receive a gift card. However, a $75 rescheduling fee must be paid to obtain the gift card. Guests who contact us after the scheduled tour date will not be eligible for a refund, reschedule, or gift card.

Weather Policy: For the safety of our guests, Otter Paddle Orlando reserves the right to cancel tours in the event of unsafe weather conditions, unforeseen circumstances, or any other reason that may compromise guest safety. While we do operate in light rain, if a tour is canceled by Otter Paddle Orlando due to weather or safety concerns, guests will have the option to reschedule their tour or receive a gift card for future use. Please note that refunds will not be issued in these circumstances.

All policies are strictly enforced to ensure fairness and smooth operations. Gift cards issued by Otter Paddle Orlando do not expire, providing guests with the flexibility to reschedule at their convenience. This cancellation policy is subject to change. We will make every effort to communicate updates in advance, and we recommend reviewing our policy at the time of booking.

By booking with Otter Paddle Orlando, guests acknowledge and agree to comply with the policies outlined above.

• Please note, we must have at least 2 guests attending a tour to operate.

• If you are the only guest on the tour, we will reach out to inform you. If no other guests book prior to 24 hours, we will have to cancel the tour and reschedule or provide a full refund.