Cancellation Policy

At Otter Paddle Orlando, we understand that plans may change, and we strive to accommodate our guests whenever possible. However, last-minute cancellations impact our operations and limit availability for others. To ensure fairness and efficient service, we have established the following policies.

Cancellations Made in Advance: Cancellations made 72 hours or more before the scheduled booking date are eligible for a full refund. If a cancellation occurs within 72 hours of the booking date, guests may choose to reschedule or receive a gift card. Unfortunately, cancellations made on the day of the booking, as well as late arrivals and no-shows, are not eligible for a refund.

Late Arrival Policy: We allow a 10-minute grace period for guests who may be delayed. After this grace period, we are unable to accommodate late arrivals, as it may disrupt the experience for other guests. Guests who cancel on the day of their tour, arrive after the 10-minute grace period, or do not show up but contact us on the day of their reservation may receive a gift card. However, a $75 rescheduling fee must be paid to obtain the gift card. Guests who contact us after the scheduled tour date will not be eligible for a refund, reschedule, or gift card.

Weather Policy: For the safety of our guests, Otter Paddle Orlando reserves the right to cancel tours in the event of unsafe weather conditions, unforeseen circumstances, or any other reason that may compromise guest safety. While we do operate in light rain, if a tour is canceled by Otter Paddle Orlando due to weather or safety concerns, guests will have the option to reschedule their tour or receive a gift card for future use. Please note that refunds will not be issued in these circumstances.

All policies are strictly enforced to ensure fairness and smooth operations. Gift cards issued by Otter Paddle Orlando do not expire, providing guests with the flexibility to reschedule at their convenience. This cancellation policy is subject to change. We will make every effort to communicate updates in advance, and we recommend reviewing our policy at the time of booking.

By booking with Otter Paddle Orlando, guests acknowledge and agree to comply with the policies outlined above.

• Each guest must pay the Silver Springs State Park fee upon arrival. There is a $4 launch fee per vessel, plus a park admission fee of $2 per person.

Once you have parked, you can check in with your tour guide, who will direct you on where to go to pay the fees.

Please arrive at least 30 minutes early to allow enough time to wait in line and be ready for your tour check-in time.

• A completed waiver is required for each participant prior to check-in. Once the reservation has been made, you will receive a booking confirmation email with online waiver instructions + more.
• Each participant must be a confident swimmer, comfortable in and around the water, must be fully mobile and in good physical condition to join this tour. Paddle boarding is a physical activity.
• Minors under 18 years of age must be accompanied by a parent/guardian.
• Minors 4-12 years of age must be accompanied by a parent/guardian on the same paddle board.
• Minors 13-17 years of age may paddle board on their own, with a parent/guardian next to the minor for the full duration of the tour.
• Minors 3 years of age and under are not permitted.
• Pets are not permitted.

• Please note, we must have at least 2 guests attending a tour to operate. If you are the only guest on the tour, we will reach out to inform you. If no other guests book prior to 24 hours, we will have to cancel the tour and reschedule or provide a full refund.